Refund and Returns Policy
At kokfashion.com, we understand the importance of customer satisfaction and strive to provide you with a seamless shopping experience. To ensure your peace of mind, we have a well-defined Refund and Returns Policy that allows you to shop with confidence. Refund and Returns Policy
If, for any reason, you are not completely satisfied with your purchase from kokfashion.com, you can initiate a return or request a refund within 30 days of receiving your order. We believe this timeframe provides ample opportunity for you to inspect the item and decide if it meets your expectations.
To qualify for a return or refund, the item must be in its original condition, unworn, unwashed, and with all tags and packaging intact. We kindly ask that you keep the original invoice or proof of purchase as it will be required during the return process.
Returning an item is a straightforward process. Simply contact our customer service team through our dedicated helpline or email, and they will guide you through the necessary steps. We recommend providing detailed information about the item, including the order number, product name, and reason for the return. This will help us expedite the process and address your concerns promptly.
Please note that certain items, such as intimate apparel, swimwear, and earrings, are non-returnable for hygiene reasons. Additionally, personalized or customized items cannot be returned unless they are faulty or damaged upon arrival. We strongly encourage you to review the product descriptions and sizing information before making your purchase to ensure the right fit and avoid any disappointments.
Once your return is approved, you will receive instructions on how to ship the item back to us. We recommend using a reliable shipping service with tracking to ensure the safe and timely arrival of your return. Please bear in mind that the return shipping costs will be your responsibility, except in cases where the item is faulty or damaged.
Upon receiving your return, our quality control team will inspect the item to ensure it meets our return criteria. If everything is in order, we will process your refund within a reasonable timeframe. The refund will be issued to your original payment method, and you will receive an email notification once it has been processed. Please note that the processing time may vary depending on your financial institution.
In the event that you receive a faulty or damaged item, please reach out to our customer service team immediately. We will assist you in resolving the issue by either providing a replacement or issuing a refund, including any shipping costs incurred.
We understand that mistakes can happen, and sometimes you may need to cancel an order after it has been placed. If you wish to cancel an order before it has been shipped, please contact our customer service team as soon as possible. We will do our best to accommodate your request and issue a refund promptly.
It is important to note that if your order has already been shipped, we will be unable to cancel it. However, you can still initiate a return following our standard return process outlined in our Refund and Returns Policy.
We take pride in the quality of our products and conduct thorough quality checks before shipping them to our customers. However, if you happen to receive an incorrect item, please contact us immediately. We will rectify the situation by arranging for the correct item to be shipped to you, and we will cover any additional shipping costs that may be incurred.
We want you to have a hassle-free shopping experience at kokfashion.com, and our dedicated customer service team is always here to assist you. Whether you have questions about our products, need help with sizing, or require support with the return or refund process, we are just a message or call away.
Please remember to review our Refund and Returns Policy in its entirety before making a purchase to familiarize yourself with all the details and conditions. We appreciate your understanding and cooperation in adhering to the guidelines, as they are in place to ensure fairness and consistency for all our customers. Refund and Returns Policy
Thank you for choosing kokfashion.com as your go-to online shopping destination. We look forward to serving you and providing you with the best possible shopping experience. Your satisfaction is our top priority, and we strive to continuously improve and exceed your expectations.
At kokfashion.com, we value your satisfaction and are committed to resolving any concerns or issues you may encounter. Our Refund and Returns Policy is designed to provide a transparent and fair process, ensuring your confidence in shopping with us. Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team. Happy shopping!
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